Refund policy
Return & Refund Policy — Cargo&Co
At Cargo&Co, we want you to be completely satisfied with your purchase. If there is any issue with your order, we're here to help. 💙
🔄 Returns & Exchanges
You can request a return or exchange if:
- You received the wrong product or size.
- The product has a manufacturing defect.
- The product was damaged during delivery.
- The item is significantly different from what was shown on our website.
Please contact us within 3 days of receiving your order.
📸 For a Quick Resolution
To help us resolve your issue quickly, please send us:
- Your order number
- Clear pictures/videos of the product
- A short description of the issue
Our team will review your request and guide you through the process.
👖 Size & Fit
Please check our size chart carefully before ordering. We recommend choosing your size based on the measurements provided.
If you ordered the wrong size, please contact us. An exchange may be possible, subject to availability. Return/exchange delivery charges may apply.
💰 Refunds
If your return is approved for a refund, the refund will be processed after we receive and inspect the returned item.
For Cash on Delivery orders, refunds will be made through an available payment method agreed with the customer.
❌ Items That Cannot Be Returned
For hygiene and product-quality reasons, we cannot accept returns for items that:
- Have been worn or washed
- Have been altered or damaged by the customer
- Are missing tags or original packaging
- Show signs of use
📦 Important
Please do not send any item back without contacting us first. Returns sent without prior approval may not be accepted.
💬 Need Help?
Contact Cargo&Co on WhatsApp:
📱 WhatsApp: 0331 1116129
We're always happy to help! 😊
Cargo&Co — Your Style, Your Confidence.