Refund policy
Refund policy
Cargo&Co Exchange & Refund Policy
At Cargo&Co, we aim to make exchanges and refunds as smooth as possible. Please review the guidelines below before submitting a request.
Eligibility (Applies to Both)
· Item must be unused, unworn, and unwashed
· Must be in original packaging with all tags intact
· Request must be made within 2 days of delivery
· A clear photo of the item must be provided
· Order must not be a replacement order
Not Eligible
· Sale or discounted items
· Customized or altered items
· Items damaged due to misuse
· Replacement orders
· Product change
EXCHANGE POLICY
When is exchange allowed?
· Size issues
· Incorrect item received
· Manufacturing defects
Process:
1. Message us on WhatsApp (+92 3311116129) with:
o Order number
o Item details
o Clear photos
2. Once approved:
o Place a new order for the replacement item
o We will arrange the exchange through our courier partner
Fee:
· Rs. 250 (paid to the rider)
Important:
· Do not send anything yourself for exchange
· Exchange will not be processed without prior approval
REFUND POLICY
When is refund allowed?
· Incorrect item received
· Manufacturing defects
Process:
1. Message us on WhatsApp (+92 3311116129) with:
o Order number
o Item details
o Clear photos
2. Once approved:
o You will receive return instructions
o Ship the item back at your own cost within 2 days
Inspection & Processing
· All returned items are inspected by our Quality Control team
· Refunds are processed only after approval
· Processing time: 7–10 business days after inspection
Refund Methods:
· Bank Transfer
· JazzCash
· Easypaisa
· Store Credit
International Orders
· No exchanges
· Refunds allowed (same process as above)
· Return shipping is customer’s responsibility
Important
· Do not send items without approval, they will not be accepted
· Returned items must match original condition
Fraud Prevention
· Returned items are verified against original order records
· Items must include the original invoice
· Used, damaged, or incorrect items will be rejected
· Fraudulent activity may lead to blacklisting
Need Help?
WhatsApp message us anytime:
+92 3311116129